Shipping policy

Shipping Policy

At AktiveSupport.in, we aim to deliver your orthopedic and lifestyle support products safely and on time. Please read our shipping policy carefully to understand how orders are processed and delivered.

1. Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation

  • Orders are not processed or shipped on Sundays or public holidays

  • In case of high order volume or unforeseen circumstances, processing may take additional time

2. Shipping Coverage

  • We currently ship across India only

  • Delivery service availability depends on courier partner coverage in your area

3. Estimated Delivery Time

  • Metro cities: 3–5 business days

  • Non-metro / remote areas: 5–8 business days

Delivery timelines are estimated and may vary due to courier delays, weather conditions, strikes, or other factors beyond our control.

4. Shipping Charges

  • Shipping charges (if applicable) will be clearly mentioned at checkout

  • Free shipping offers, if any, are subject to promotional terms and conditions

5. Courier Partners

We use reliable third-party courier and logistics partners to ensure safe and timely delivery of your orders.

Once the order is shipped, tracking details will be shared via SMS or email.

6. Order Tracking

After dispatch, customers will receive a tracking ID to monitor shipment status through the courier partner’s website.

7. Delayed or Failed Deliveries

Aktive Support is not responsible for delays caused by:

  • Incorrect or incomplete delivery address

  • Customer unavailability at the time of delivery

  • Natural disasters, strikes, or logistical issues

In such cases, re-shipping charges (if applicable) may be borne by the customer.

8. Damaged or Missing Packages

If your order arrives damaged or incomplete:

  • Please contact us within 48 hours of delivery

  • Share clear photos/videos of the package and product for verification

We will arrange a replacement or resolution as per our Return & Replacement Policy.

9. Change of Shipping Address

Shipping address changes are possible only before dispatch.
Once the order is shipped, we cannot modify the delivery address.

10. Contact Information

For any shipping-related queries, please contact us at:

Anvee Overseas
📍 B-165, Okhla Industrial Area, Phase-1, New Delhi – 110020
📞 +91-11-46515952 / 46515955